Boost New Hire Retention With Automated Onboarding

Put your onboarding on auto-pilot by leveraging the capabilities of your learning platform. Download Docebo’s latest whitepaper to learn how!

In today’s fast paced business environment, getting new hires up to speed as quickly and as effectively as possible is more important than ever. An effective onboarding strategy can make sure this happens, and improve employee retention, engagement and performance over time. But many companies don’t bother establishing one, and if they do, it doesn’t include structured training. This lack of structure can wreak havoc on the organization’s ability to develop and retain employees at a time when instilling organizational values matter most.

Reality is, nearly a third of new employees quit their jobs within a year, and a lack of effective onboarding and training programs take the brunt of the blame. This trend is costing companies a lot of money – it can cost up to 3 times an employee’s salary to replace him or her with a new employee. Millennial turnover alone, for example, costs organization $30.5 billion in lost costs, according to research by Gallup.

There’s incredible value in an effective onboarding strategy designed to keep new hires around for the long run and make sure they’re engaged with their roles and the organization’s values. Learning technology can help you bring the onboarding strategy you need to life, especially as it relates to automating specific functions, such as:

• Preboarding Paperwork
• Provisioning
• Policy Acknowledgements
• Communications and reminders
• Performance Management

Leveraging learning technology to automate your onboarding process not only develops better teams, faster, and but also:

• 25% Increase in employee retention with a 1 year onboarding programs19% higher new hire engagement rate
• 13% higher rates of new hire performance goals met

Docebo’s latest whitepaper explores actionable strategies you can deploy to make your onboarding more effective and how to leverage your learning platform to automate the process. Insights include:

• Connecting onboarding to learning and performance by developing practical programs that incorporate important organizational and role-related information that new hires need to be successful in their new jobs.
• How to extend onboarding into L&D with learning technology by understanding that learning platforms have evolved beyond traditional, formal training courses, and a sound learning program that includes a variety of modalities to satisfy the needs of individual learners.
• Deploying actionable strategies to automate your onboarding, easily, to reduce costs, boost onboarding effectiveness, engage new hires with a clear vision of their roles and reduce administrative costs.

Docebo can help you put your onboarding on auto-pilot – download our latest whitepaper to find out how!

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Build a Data-Driven Business Case With Docebo’s LMS Mobilizer Toolkit

You know well that your organization would benefit majorly from a learning platform, but is your executive team struggling to see the benefit? Not to worry, Docebo’s got you covered. Our LMS mobilizer tool has everything you need to “Get the yes!”

“Get the yes” with our LMS Mobilizer Toolkit.

DOWNLOAD NOW

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Docebo’s Audit Trail App, Explained!

Docebo’s Audit Trail App helps you allocate specific accountability in incidents related to regulatory compliance requirements.

An audit trail (or audit log) is a permanent record of any administrative actions performed in your learning management system (LMS), such as important changes to course completion or enrollment status. The Audit Trail report produces evidence of sequences of activities that have affected specific operations, procedures or events. It is incredibly useful when you need to allocate specific accountability in incidents specifically related to regulatory compliance. The Audit Trail app makes the Docebo LMS CF21 chap. 11 compliant.

Why do You Need an Audit Trail in Your Learning Platform?

Complete control over your learning activities: An audit trail makes life easier for your customers. If you’re dealing with any software and have more than one administrator in charge of your learning platform, you may encounter common issues, such as “who deleted this user” or “who updated this item?” Docebo’s Audit Trail app solves these issues by keeping track of all relevant data and giving you the information you need to be aware of who is responsible for the information that lies within your learning platform.

Make regulatory compliance easier: Depending on where you are in the world, there will likely be a number of regulations that will require you to track specific data related to the events that have occured within your learning platform, ensuring the accuracy and trustworthiness of the certifications data your platform provides.

Among the most well-known regulations is the FDA’s 21 CFR Part 11 compliance. Title 21 CFR Part 11 is the part of Title 21 of the Code of Federal Regulations that establishes the US Food and Drug Administration (FDA) regulations on electronic records and electronic signatures (ERES). Part 11 defines the criteria under which electronic records and electronic signatures are considered to be trustworthy, reliable and equivalent to paper records (Title 21 CFR Part 11 Section 11.1 (a).

To comply with these requirements, a learning platform must ensure its features and any necessary information are managed safely and the proper storage of activities and processes. Auditing is critically important to living up to these requirements, by providing users a way to track each and every action in the learning platform’s database, plus the information related to the kind of change made and the time, including creation, updating and deletion of sensitive data.

For example, the benefits of Part 11 compliance in your learning platform include:

• It’s easy to elaborate on, check or approve documents
• It minimizes efforts to comply to regulatory standards, such as FDA, ISO, etc.
• It avoids the duplication of content, and limits access to only active content
• It guarantees the availability and trackability of all records and activities
• It enhances the user’s experience with the learning platform

Achieve Compliance by Activating The Audit Trail App

Activating the Audit Trail app gives you a way to assure full compliance of your corporate training. Once the app has been activated, it will appear in your dashboard inside the custom report area. When you select it, and choose the users and courses that you’d like reflected in the report, you can identify specific information you’d like to collect, such as:

Once you’ve selected the information you’d like included in the report, you can run the report to view the specified list of actions. You’ll also have visibility into the IP addresses related to specific users who have performed certain actions. In other words, you have a permanent record of any and all activities performed within your learning platform, along with who performed them to ensure you have the information you need in any cases in which there are questions related to any of your compliance requirements.

How to Manage the Audit Trail App

Activate the app: Access the Admin Menu via the gear in the top right corner of your dashboard, then press the Add New Apps button at the top of the menu. Once you reach the Docebo Additional Features tab, locate the Audit Trail & 21 CFR Part 11 app in the list. Click the Contact Us button in the app’s row. Fill out the proper form using the Communication Center, then Docebo will contact you regarding the activation of the app.

Create audit trail reports: Access the Admin Menu – press the Reports item in the E-Learning section. Create a custom report by providing a name for it in the pop-up box, then flag the option to create an Audit Trail report, and press ‘Next’. You will then be prompted to select the users you’d like to include in the report, by choosing them from the users, groups or branch tab. Your learning platform can manage multiple selections among tabs. You’re also able to run a report on all registered users if you need to.

You will then need to identify the courses you’d like to include in the report, and can do so by selecting the data you’d like to see in the report, browsing among different event categories, such as:

• Power users: main actions concerning allocation, purchasing, reclaiming seats, performed by each power user.
• Courses: actions concerning deleting or updating courses, catalogs, training materials, widgets or the courses category.
• Custom reports: actions concerning creation, publishing (for Power users), or deletion of customized reports.
• Learning Plans: actions concerning creating, updating or deleting learning plans.
  Users management: actions about creating, deleting and updating users into the platform and the association (or dissociation) of a user in a group.

You can also select how the data will be ordered in the report using the Order By dropdown menu. Press ‘Next’ and choose where you’d like to schedule a report, view it, or save it.

When your audit trail report is created, it will be listed among the main reports page within your learning platform’s dashboard. There is a row dedicated to each report, which displays the report’s name, its author, creation date and report visibility (who can or can’t see it). Reports can be downloaded and exported as CSV, XLS or HTML format.

Audit trail reports are publicly visible by default, giving all superadmins, the report’s owner and power users can view each audit trail report. To edit its visibility, simply click on the item in the filter column to select who can or can’t see the report.

(NOTE: This app is only available for Docebo Enterprise clients.)

Docebo’s Audit Trail App is the tool you need to keep a close-eye on any and all activities happening in your learning platform and ensure your platform’s e-learning compliance.

START A FREE 14-DAY TRIAL!

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[WEBINAR] Docebo’s Approach to Regional Cloud Hosting

Register for our upcoming webinar to uncover the performance and privacy benefits of regional hosting in the cloud

Cloud-hosting enables e-learning platforms to allow users to access their content from anywhere in the world, as long as they have an internet connection. However, learning in the cloud is also an incredibly effective way to eliminate bandwidth-related issues by supporting big data collection and analysis, and multimedia streams. It’s enabled a content-anywhere-anytime approach to learning, while connecting organizations with learners located around the world.

But, as Software-as-a-Service (SaaS) organizations grow larger, cloud-hosting might not be enough to support their growing needs as global companies, from both a performance and privacy perspective. Growing SaaS businesses must consider their global footprint, particularly as it relates to the architecture of their systems, and those with a global presence must embrace a flexible IT design that keeps pace with their technology and its changing demands.

That’s why Docebo, as a SaaS provider that’s now home to 1,400 customers in 90 countries, has adopted a regional cloud hosting approach to ensure our platform delivers unmatched service, speed and security to all users of our platform, no matter where we are in the world.

There’s a number of reasons as to why a “one-data-center-fits-all” approach doesn’t work anymore to support a growing and global SaaS operation, while the benefits to a regional hosting method are as follows:

• Improved scalability: Cloud servers can easily add more resources to their cluster to tackle heavy loads on the fly.
• Minimized downtimes: Because there’s no single point of failure, if a server fails, it’s easy to connect another quickly.
• Additional customization options: reputable cloud hosting providers enable users to customize their server clusters to specific needs.
• Self-scalability and Redundancy: Allows Docebo to serve a user’s request from multiple web servers instead of a single server.
• Disaster recovery: If both availability zones fail, Docebo performs a disaster recovery action to recover the situation and re-establish the service. Docebo recreates the described architecture in a new Amazon availability zone.

Regional cloud hosting also enhances Docebo’s ability to protect our customers’ data and give those customers the mechanisms they need to meet regional regulatory data compliance requirements.

With a cloud-based, regional hosting model, Docebo has established the strong foundation necessary to serve our platform reliably, efficiently and securely to help our customers deploy their learning strategies and activities effectively in a way that empowers their learners – no matter where they are in the world.

Register for our webinar on June 28th – a can’t miss presentation that will outline our approach to regional cloud hosting and it’s game-changing benefits for users of our platform.

REGISTER HERE!

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Managing Skills in The Face of Continual Change

Managing skills in the digital age means harnessing technology to enable a data-driven approach to lifelong learning and smarter upskilling.

To meet the challenges organizations are facing related to skills and the fact that their needs are changing continuously, they need a robust strategy designed to effectively upskill their existing workforce, as it not enough to rely solely on recruitment. In fact, nearly 90% of HR and learning leaders feel skills gaps continue to grow.

Employers Know There’s a Problem to Fix

More than two-thirds of employers (67%) in a recent CareerBuilder survey are concerned about growing skills gaps. And their concern is well-warranted: more than half (55%) of respondents have seen a negative impact on their organization caused by extended job vacancies, which create productivity issues, higher voluntary turnover and revenue loss.

• Productivity loss: 45%
• Higher employee turnover: 40%
• Lower morale: 39%
• Lower quality work: 37%
• Inability to grow business: 29%
• Revenue loss: 26%

Creating a flexible and adaptable workforce in today’s business environment must recognize that employees will only consider variable job transition options. For example, they won’t move to a role where compensation is far less than what they’re used to.

Benefits of a skilled workforce include:

• Skill levels linked to business value result in $70,000 in annual savings and a 10% increase in productivity when teams are well trained
• 35% reduction in time spent searching for sales content
• 22% faster rollouts of products and processes
• Up to 80% of managers believe effective training is critical to project success and meeting project deadlines

In The Digital Age, Change is Constant, Competition For Top Talent is Fierce

According to a report by the World Economic Forum, in collaboration with The Boston Consulting Group, managing skills in the digital age requires organizations to harness technology that enables them to leverage a data-driven approach to lifelong learning and smart upskilling.

Doing so requires learning and development professionals to play an important role in fostering a culture of continuous learning within the organizations. With so much turmoil in the world of work and a backdrop of digital transformation, upskilling is increasingly important for future success.

But how do you deliver the right learning at the right time? What does a strategy that delivers the skills organizations need look like? And where and when does an organization need them?

Uncover the strategies you need to effectively address skills-related challenges within your organizations in our upcoming webinar with David Perring, Director of Research at Fosway Group, on June 26. Perring’s presentation will focus on:

• Research and data on increasing skills gaps
• Insights into the war for talent and the importance of learning in winning that war
• Learning approaches and what will make learning fit for the future, including agile delivery
• How harnessing learning and talent technology enables faster upskilling
• Creating ongoing learning experiences that embrace the full learning cycle – not just one off interventions (the PLASMA model)
• A look at nudge theory and how this can be adopted using your learning systems

Reserve your spot today!

REGISTER HERE!

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Using Learning Objects as “Knowledge Packages” to Achieve Learning Objectives

Learning objects cover a single learning objective, while acting as autonomous units that can be leveraged across multiple courses.

One of the main advantages with e-learning and the delivery of online training is the opportunity to serve learning objects (compliant with SCORM 1.2, SCORM 2004, AICC and Tincan) that reflect the needs of your training objectives. Learning objects can also be recycled or adapted for other courses, giving you a way to fine-tune your training materials so the same one can be used across multiple channels if necessary.

What is a Learning Object?

A learning object is a collection of content, practice and assessment items designed to achieve a single learning objective. They should be considered by e-learning professionals as sharable “knowledge packages” that include any related learning materials to achieve a specific learning objective within an e-learning course.

Their greatest benefit is their reusability. Learning objects are designed to completely cover a single learning objective, while acting as autonomous learning units that can be leveraged across multiple courses, as long as the same learning objective must be met. Doing so makes it much easier for learning administrators to manage the volume of content they’re producing (and boost the efficiency of the process), creating content only once but sharing it across multiple channels to provide a significant benefit to development times and budget.

Learning administrators should consider them as packaged resources, uploading each one as a single file, and then aggregating all necessary information to cover a single learning objective. A Learning Object is a modular resource,  usually digital and web-based, that can be used and re-used to support learning activities.

When developing your learning objects, you should consider the following questions:

• What problem am I trying to solve with this learning object?
• How will this learning object be used?
• What resources do I have available to develop those learning objects?

How Are Learning Objects Composed?

Learning Objects Title
The Learning Object title has to be meaningful, and able to catch the students’ attention.

Ex. Write a presentation letter with Microsoft Word.

Subtitle
The subtitle introduces the topic of the Learning Object by using various strategies: you can be ironic, engaging, or catch the attention with an exclamation or a question.

Ex. Write a presentation letter with Microsoft Word: How should I introduce myself? Training purpose
It’s important to communicate the training purpose of each lesson clearly. Each Learning Object has to be focused on a single, specific training purpose.

 Learning Objects Index
The index provides more information related to the path your learners will follow to achieve a specific objective. It may also be useful to tell them how much time is required to complete each lesson.

Logical map
Give students a way to understand the logical map of the entire learning process, including the connections between learning object content.

Content
While managing the content of a learning object, you have to understand the “logic” used to transmit the message. This logic can be deductive or inductive.

What’s the difference?

• The deductive method: transmits strong and clear concepts. Usually includes also descriptive examples and practical cases.
• The inductive method starts from the description of different and specific situations.

Provide opportunities for self-evaluation
Give learners a way to verify the effectiveness of their learning. A self evaluation isn’t meant to provide a score or grade, but instead actionable feedback that can be used to improve a learner’s knowledge about specific concepts. This way, learners can learn from their mistakes (and identify how to avoid them in the future). It’s also ihe students are able to learn from their mistakes. It is also important share more information with the users, so they are able to find additional contents before repeating the lesson.

Final Test
It’s important to define goals, questions typology – true/false, multiple choice, etc. – and how the score is assigned.

How to Use Learning Objects in Instructional Design For E-learning

Bigger Isn’t Better.
Be cognizant of the size of your learning objects, as their main objective is to be
reusable online. Making learning objects small is an ideal way to ensure they’re used over and over again across multiple e-learning courses. If they’re small and easy to digest, it makes it easier for your learners to assimilate the information within them and remain focused on the specific learning objective.

Context-Free or Context-Specific?
There’s two approaches to follow with learning objects. Making them context-free by isolating the information within a learning object to be presented from the context that needs to be applied (for reusability purposes). On the other hand, you can create multiple versions of the same learning object, making each one context-specific to the needs of the audience you’re addressing. Deciding on which approach you take will depend on the time and budget you have available.

Make Lower-level Learning Objects Prerequisites For Higher-level Ones
Learning objects of lower-level cognitive processes (remembering, understanding) should be set as prerequisite requirements for e-learning courses that encourage learners to proceed to learning objects that ignite advanced cognitive skills, such as applying, synthesizing, evaluating and creating. Doing so gives learners a way to continually practice acquired knowledge and ensures they master lower-level learning objectives before they more to advanced ones.

Organizing And Managing Learning Objects Within Docebo

Docebo has simplified the way learning administrators can organize and store learning objects with its Central Learning Object Repository (CLOR), simplifying the management of your training material and allowing you to:

• Manage learning objects in a centralized location
• Publish a single learning object into multiple courses
• Edit learning objects and automatically push the updated version to replace the older one within existing courses
• Use different versions of a learning object in different courses

Updating learning objects may be a daunting task, especially in scenarios in which your e-learning course is related to compliance. Before CLOR, administrators would have to update the learning objects, search for the instance(s) in which is was used and update it within the course (or courses) in which it lies. Mistakes are easy to make, especially when you have a lot of learning objects spread across hundreds of courses. CLOR provides you with a solution to this potential problem.

Learning objects, especially when you master the art of managing them and reusing them across multiple e-learning courses, are incredible resources that drive value to your learning strategy.

Docebo makes it easy to create and manage your learning objects, store them in a central repository and share them across multiple courses.

START A 14-DAY TRIAL

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Allows us to Introduce DoceboInspire’s Keynote Speakers!

We’re incredibly excited to announce DoceboInspire’s amazing roster of keynote speakers. Read on for a taste of the expert insights they’ll bring to the table.

If you don’t have your calendar marked for DoceboInspire 2018 already, this might be the push you need to do so ASAP.

We’re getting closer and closer to the second edition of our annual user conference, this year in the incredible (we’re not biased at all…) city of Toronto. For three days this October, “The Six” plays host to the learning industry’s most influential voices in a user conference designed to bring together more than 500 L&D professionals to discuss and gather forward insights into the future of learning technology.

We’ve put together an unrivaled agenda and a plethora of networking opportunities, and now we’re excited to announce our roster of heavy-hitting keynote speakers to bring it all full circle.

Below you’ll find a list of this year’s DoceboInspire keynote speakers and a taste of the exciting expert insights they’re bringing to the table, including employee engagement, building the best teams, technology’s impact on the future of learning and how AI will change the game forever.

A Heavyweight Roster Equipped With Heavyweight Insights

Chester Elton
Bestselling Business Author, Motivational Speaker, Employee Engagement Expert

One of today’s most influential voices in workplace trends, Chester Elton has more than two decades of experience helping his client engage their employees to execute on strategy, vision and values.

Dubbed the “Apostle of Appreciation” by The Globe and Mail, “creative and refreshing‚” by the New York Times, and a “must read for modern managers” by CNN. He has co-authored multiple award-winning New York Times and Wall Street Journal best selling leadership books (All In, The Carrot Principle, and The Best Team Wins), which have have been translated in more than 30 languages and have sold more than 1.5 million copies worldwide.

He currently serves as a leadership consultant to firms such as American Express, AT&T, Avis Budget Group and Procter & Gamble.

Elton’s keynote discussion with explore the disciplines deployed by today’s most effective team leaders. His research has discovered a set of leadership disciplines that produce the best results among today’s best corporate teams.

You can expect insights related Elton’s 850,000-person study of the most profitable and innovative teams, introducing attendees to the new science of teamwork, such as how to help leaders with the pace of change in business, the rise of Millennials and the need to work more cross-functionally across departments.

Raya Bidshahri
Founder & CEO, Awecademy

Raya Bidshahri is the founder and Chief Executive Officer of Awecademy, an online educational platform that prepares global learners, educators and industry leaders for a world of accelerating change due to exponential technologies. This incredible 23 year old serial entrepreneur is also the co-founder of various initiatives, including The Dubai Science Festival, Intelligent Optimism, SheWorks! and Cafe Scientifique Dubai. She regularly contributes articles to Singularity University’s  Singularity Hub, where she writes about the future of education and the workforce, along with the effects of exponential technologies on society.

Claudio Erba
CEO, Docebo

Described as a “revolutionary entrepreneur,” Docebo’s CEO Claudio Erba regularly appears on thought leadership and “movers and shakers” lists in the learning technology industry. He lectured at the University of Florence from 2001 to 2005, before founding Docebo in Milan, Italy in 2005. He has spent the last twelve years developing Docebo into a global learning technology company that today has offices on three continents and partners worldwide, serving more than 1,400 clients in 80 countries.

Erba’s can’t miss keynote presentation will outline his vision for where the e-learning industry is headed in the coming year, and how Docebo is helping to drive the industry forward with its dedication to game-changing technology that drives organizational performance.

Alessio Artuffo
CRO, Docebo

Born Italy, Alessio Artuffo lives and works in Docebo’s Toronto, Ontario, Canada office. He spearheaded the launch of Docebo’s North America’s operations in 2013 in Athens, Georgia. In his role as Docebo’s Chief Revenue Officer, Artuffo is responsible for the company’s revenues, services and customer success teams. Prior to his current role, he led the Docebo International Sales and Channel organizations, and was previously the US Country Manager at another learning technology provider.

With almost two decades of experience in the learning technology space, he has supported high-performing teams at some of the largest Fortune 500 companies in the world,  designing and implementing highly complex online learning solutions. His expertise includes modern growth approaches for highly performing SaaS businesses and helping European companies succeed in the North American market.

The Can’t Miss Learning Technology Event of The Year

DoceboInspire is designed to disrupt traditional training and development conferences by placing an emphasis on addressing the challenges and providing the insights learning professionals need to drive their organizations forward in an interactive, hands-on user conference.

We’re also introducing DoceboU to the 2018 edition of our user conference, which is a half-day long enhanced training course on the Docebo platform. This optional training day will take our users on a deep dive into our platform and shows our users to take their knowledge of it to the next level with expert insights into technical functions, troubleshooting and more.

Don’t miss this incredible opportunity to join and connect with 500 L&D professionals from around the world.

GET YOUR TICKET!

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Docebo in The (Multi-Region) Cloud

Download our latest whitepaper, which outlines the many ways multi-region cloud hosting improves the performance and security of the Docebo learning platform.

Growing Software-as-a-Service (SaaS) organizations may need to reconsider the design of their IT systems as their global footprint expands. In these cases, cloud-hosting might not be enough to support their growing needs, from both a performance and privacy perspective. As a SaaS organization’s global presence grows, they must embrace a flexible IT architecture that keeps
pace with technological advances to meet the changing demands those developments require.

Docebo, as a SaaS provider that’s now home to 1,400 customers in 90 countries, has adopted a multi-region cloud hosting approach to ensure our platform delivers unmatched service, speed and security to all users of our platform, no matter where we are in the world. Reality is, the

“one-data-center-fits-all” approach just doesn’t support a growing and global SaaS operation, while the benefits to a multi-region hosting are many.

Performance, Privacy, Reliability

For example, it’s an incredibly effective way to help our customers meet regional data privacy compliance requirements. In a multi-region hosting scenario, SaaS organizations are able to decentralize aspects of their client onboarding process, distributing end-users to different regions in which the SaaS provider processes data, establishing an environment in which any data collected about the organization and its users is managed within the scope of the region in which it operates.

While this is a more distributed model compared to traditional cloud-based processes, it delivers benefits related to operating and processing data in regions where austere data sovereignty requirements (GDPR) exist.

A cloud-based, multi-region hosting model gives Docebo a way to establish the strong foundation necessary to meet (and exceed) the requirements of a fast-evolving SaaS-based learning environment, giving our customers a platform that reliably, efficiently and securely brings their learning strategies and activities to life in a way that empowers and engages their learners – no matter where they are in the world.

Download our latest whitepaper to uncover additional insights into our approach to multi-region cloud hosting and it’s game-changing benefits to users of the Docebo learning management system (LMS)

DOWNLOAD NOW!

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5 Ways to Elevate Your Sales Training With Learning Technology

Sales training in fast-moving business environments is most effective when supported by innovative learning technologies.

At the end of the day, every business (of any size) has the same goal: to generate revenue. Doing so requires a number of mechanisms to function like a well-oiled machine – the key component: knowledgeable and effective sales people. While the answer to the “how do I improve my sales training” question may be a complex one, effective e-learning strategies consider sales goals, and the current performance of your teams and your customers’ behaviours equally.

Effective sales training gives every customer-facing person the necessary knowledge, materials, skills, processes and behaviours they need to close deals and generate revenue for their organization.

Sales training is critically important to improve:

• Communication: each and every salesperson must be able to speak the same language when representing their company.
• Product knowledge: gives sales teams the information about the products they’re selling. Doing so allows your salespeople to fully understand the company’s products (new and existing), and develop the pitches they need to address the needs and issues of their clients to provide customized solutions – an essential tool for closing the deal.
• Competition: salespeople need to know who they’re up against. If your sales teams aren’t up to speed with competitors’ products (and their advantages/disadvantages), they can’t illustrate the ways your product more effectively meets customer needs.
• Reporting: provides salespeople with the insights they need to keep track of their pipeline, pending and achieved targets.

Oh, How Things Have Changed…

One-on-one or classroom training is indeed the oldest method of sales training. Sales teams gather in a boardroom with a subject-matter expert who shares their experiences. There’s also the well-known annual kick-off meeting, in which a company might spend millions of dollars to train their employees (especially if it has people stationed around the world)  and outline revenue goals for the year ahead. Problem is, formal training is no longer effective on its own, due mainly to its inability to encourage knowledge retention. In fact, up to 90% of formal sales training has no lasting impact after 120 days because the training is often one-off, and not reiterated regularly.

So, What’s The New Norm?

Given the pace at which technology evolves, alongside those needs of businesses, many seek out sales training methods with e-learning technologies designed to empower their sales people with the tools and learning strategies they need to achieve their business goals.

Learning management systems (LMS) have evolved to the point that companies are able to reach sales teams, no matter where they are in the world, in physical and digital environments in which all team members can contribute and discuss the insights shared with them. Businesses that leverage e-learning are taking advantage of robust platform features, such as gamification, social learning and bite-sized video content to serve learning materials anytime, anywhere to make sales training more effective.

Using those technologies the right way, alongside the right content, is an incredibly effective way to enable customized learning experiences to different audiences, depending on their needs, to boost the sales performance of any organization.

How Does Blended Learning Benefit Sales Training?

Taking a blended learning approach to sales training is a benefit born from the evolution of learning technology, which has enabled a modernized approach to training that boosts and empowers learners to contribute to important conversations, establish themselves as subject-matter experts to support their teammates and lower overall training costs.

Here’s a few ways to used blended learning in your sales training:

• Establish collaborative environments within your learning platform.
• Use short, bite-sized easily-digestible learning content in a variety of formats that’s linked directly to necessary skills (sales, etc.)
• Provide strong links between necessary skills and the objectives that need to be met
• Make sure there’s a management process that includes individual or group meetings to discuss learning competencies within the group
• Identify “champions,” and encourage them to participate as subject-matter experts within your learning platform to help other learners along their learning path
• Establish the metrics necessary to measure participation rates, learner feedback, course feedback and how it relates to sales performance

5 Ways Learning Technology Improves Your Sales Training

It’s flexible: With the right tools, learning technology gives sales staff a way to access the latest content and modules they need to succeed – and do it at their own pace (in their free time). While it’s important the organization establishes deadlines for completion, giving sales staff the option to complete their training at their own pace is an effective way to improve knowledge retention (because they’re not just rushing through it), thus boosting productivity. As  well, employees don’t have to travel to training sessions or miss work.

It’s interactive: Unlike traditional, in-class formal training, e-learning isn’t boring. It gives organizations a way to improve and assess knowledge retention with quizzes, and employee participation in online forums and communities, providing an easy way to establish not only the effectiveness of their learning strategy and the content that lives within in, but also how their sales people are interacting with that content and whether or not it’s giving them the knowledge they need to succeed. Because e-learning also facilitates learning in the flow of work, it creates scenarios that improve decision-making organically. Give your sales people situations in which they need to use trial and error, input from their colleagues and new tactics to solve complicated issues.

It makes it easy to access information: By delivering information to sales people faster, you’re equipping them with the knowledge they need to make decisions easily, within the flow of work. If they have the latest information on your products at their fingertips, they can provide answers to client questions quickly and easily to satisfy their needs and help them close the sale.

It’s easier to manage the quality and consistency of your learning content: The consistency and quality of your learning content is much easier to apply when it’s done so online. Housing sales training content in a dedicated environment ensures your sales people have a consistent message to share, across the organization, improving the sales team’s sales readiness. Because sales knowledge can be outdated quickly, due mainly to different promotions, discounts or other arrangements, high-quality, accurate content and messaging that lives within your learning platform can be more effectively deployed across the entire company, making it easier for your salespeople to align and speak the same language.

It makes learning portable: Give your sales people a shot at learning anytime, anywhere, on whatever device they choose. Reality is, today’s learners value the portability and freedom technology has enabled. It also puts the onus on them to complete their training, as they never have an excuse to miss out on a training session when all necessary resources are available whenever they need them.

Empower With E-learning

Making sure your salespeople are equipped with the knowledge, materials, skills, processes and behaviors essential to revenue generation depends on delivering the sales training they need to do their jobs effectively. And while sales training takes many forms, today’s leading organizations lean on innovative e-learning to give their sales people the tools they need to close deals.

Docebo’s learning platform can help you establish the collaborative training environment your organization needs to give the salespeople the knowledge they need to drive success, growth and profitability.

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5 Ways to Elevate Your Sales Training With Learning Technology original post at Docebo

Change or die – why constant change is the future of work

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Change or die – why constant change is the future of work original post at The Spicy Learning Blog – Saffron Interactive

Saffron to unlock effective change management and frictionless change adoption at Summer Forum 2018

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Saffron to unlock effective change management and frictionless change adoption at Summer Forum 2018 original post at The Spicy Learning Blog – Saffron Interactive

How to Use Gamification and Docebo’s Rewards Marketplace to Tap Your Learners’ Inherent Competitive Nature

Use your e-learning platform to nurture that healthy sense of competition your learners desire – and turn it into opportunity!

Humans are competitive by nature. After all, we encounter competitive situations everyday, whether it’s in a recreational league softball game, mashing the buttons of your PS4 controller in an intense round of Call of Duty, draining your smartphone’s battery on the Clash of Clans battlefield or, simply, a friendly sales competition at work, we all have an inherent desire to win. From an e-learning perspective, a dose of healthy competition enabled by a learning management system (LMS) equipped with gamification capabilities is beneficial to your learners and your organization.

If you’re in the market for a learning management platform that improves learner engagement, interactivity and motivation, Docebo’s gamification functionalities include a rewards marketplace to incentivize your users, improve engagement with your learning activities and nurture that healthy sense of competition your learners desire, but may not have tapped into just yet.

Gamification in E-learning

Gamification allow learning administrators to apply gaming concepts to their e-learning strategy. In Docebo, gamifying the e-learning experience allows administrators to assign point systems to questions or answers, which encourages learners to unlock different badges depending on different achievements along their e-learning journey.

49% of companies that see engagement as a strategic priority are using games and gamification elements. #Excellence16

— Ben Eubanks (@beneubanks) January 28, 2016

In some cases, such as Docebo’s Rewards Shop, users can then use the points they’ve earned for their e-learning achievements to unlock actual rewards, such as gift cards, cash or extra vacation days.

Gamification in Docebo allows administrators to:

• Distribute rewards: Your learning platform houses a Rewards Marketplace to display, manage and allocate physical or virtual rewards. Superadmins are in charge of distributing those rewards.
• Have insight into rewards distribution: When a user wants to redeem a rewards, Superadmins are notified and prompted to approve, reject or message the requestor.
• Manage multiple branches: Reward sets can be configured to specific branches within your Docebo platform.

Why Should You Care About Gamification and Docebo’s Rewards Shop?

Given the proliferation of millennial workers in the modern workplace, and the fact that those employees grew up with the latest and greatest gaming technologies, they’re able to make an instant connection with gamifying their e-learning experience. That, coupled with the Millennial cohort’s shorter attention spans, drives their engagement with training content and encourages better knowledge retention. It’s a win-win for both sides of the e-learning coin: the organization benefits from more engaged learners, while learners are able to satisfy their drive to outdo each other.

In e-learning, gamification can take many forms. Gamified activities may be related to courses, such as the completion of learning objects or courses, or social learning initiatives (posting to internal blogs or asking and answering question in forums). In Docebo, administrators are able to establish rewards thresholds and the completed activities necessary to earn different badges, points or coins.

How to Activate The Rewards Marketplace in Docebo

More often than not, your learners will be motivated to participate and compete if there are rewards for doing so. Docebo users can access the Rewards Marketplace by activating the Gamification App in their learning platform. By default, the Rewards Marketplace is disabled, but enabling it won’t change any of your gamification settings – competitions, leaderboards, contests, badges and points for all learners remain the same.

Once activated, the Rewards Marketplace treats each learners’ points as currency, known as coins. Your learners can then exchanges their coins for a bid on a prize within your Rewards Marketplace. Your learning platform acts as your rewards catalogue to display, manage and allocate physical and virtual rewards. Superadmins are required to distribute rewards won outside of the platform.

It’s important to note that coins and points are treated separately. When a user spends his or her coins on a reward, the number of coins decreases. But, the number of points that user has accumulated never decreases as they represent the accumulation of their entire gamification earnings. So, when a user exchanges coins for a rewards in the Rewards Marketplace, there will be a different number for coins and points.

How Superadmins Can Add Awards to The Marketplace

Adding awards to the rewards marketplace requires accessing the Admin menu, then clicking through to the gamification section, and locating the Rewards item. You will see a “New Reward” button – press it to add your reward.
Once it’s been loaded into the Marketplace, you can give your reward a title, description and reward code, which can be alphanumerical. You will also need to add a translation for any languages your Docebo platform is offered in. Use the “Coins” text box to establish the number of coins a user will need to redeem to earn their chosen reward.

User Access to The Rewards Marketplace

Users interact with the Rewards Marketplace by scrolling to the “trophy” icon in their Docebo platform, and clicking the “Rewards Shop” button to access the marketplace, where they can filter different rewards based on their available “coin” currency, including those they can redeem with the number of coins attached to their account.

A sliding toggle allows users to filter rewards based on a maximum or minimum price range.

When a user requests a reward redemption, it will be accompanied by the ID, picture and name of the reward, the date and time the request was submitted, and its status. Each row for every request has a mail icon, giving users the ability to contact their administrator in charge of the request directly.

Click here to leave even more about Docebo’s Rewards Marketplace

Satisfy Their Competitive Side – It’s Healthy!

Gamifying your e-learning experience is a great way to catch your learners’ attention – and retain it by incentivizing them with juicy rewards for their engagement and participation. Use that to your business’ advantage – turn added engagement from your gamification activities (and rewards marketplace) into growth opportunities for not only your learners, but your bottom line.

Ready to empower and engage your learners with gamification and our rewards shop?

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The post How to Use Gamification and Docebo’s Rewards Marketplace to Tap Your Learners’ Inherent Competitive Nature appeared first on Docebo.

How to Use Gamification and Docebo’s Rewards Marketplace to Tap Your Learners’ Inherent Competitive Nature original post at Docebo