Putting The 70:20:10 Learning Framework Into Practice

Employees Have Less Time Than Ever to Learn – Make Their Time Count by Applying The 70:20:10 Framework

In your current role how much formal training did you receive and how much of that information did you actually retain? Think for a second about how much you learned on-the-job, and more importantly, about how much of what you learned stuck with you and became useful throughout your day-to-day. The 70:20:10 learning approach focuses specifically on how we can take the benefits of workplace learning and apply them to learning in the flow of work – with the help of your learning management system (LMS).

L&D leaders recognize the benefits achievable through modernizing their learning strategy with technology and the key role it plays in the process, yet many are failing to achieve their goals. According to a Deloitte poll, 88% of survey respondents believe that developing the workforce of the future is important, but only 11% feel they knowing how to do that. Couple that with employees reporting that they can only dedicate one percent of their time a week to training and it’s understable why modernizing learning strategies has never been more important.

What is The 70:20:10 Framework?

In general, those applying new models of learning such as 70:20:10 report twice the business benefits and efficiency improvements than counterparts who are not. But specifically, what are the benefits of applying this model of learning?

Benefits of Applying 70:20:10

When we talk about how we learn, adults in work learn:

• Through the opportunity to practice
• Through establishing networks and rich conversations
• Through regular reflective practice, alone or with others

The 70:20:10 model responds directly to the learning styles of most workers. The 70 focuses specifically on informal, on-the-job training that is repeated regularly, allowing for constant opportunities to absorb and retain knowledge related to a specific set of skills (or new ones).  The 20 focuses on the coaching and mentoring via interactions with subject-matter experts and colleagues. This model is well known to produce a direct and positive impact on learner engagement and encourages learning that sticks.  Learning platforms that support the 70:20:10 learning model ease an organization’s transition from a learning program that only supports formal learning. Docebo’s Coach and Share module takes care of the 70% of informal, experiential learning, and the 20% with social learning. Docebo’s core LMS, Learn, makes up the difference by supporting formal learning – the “10 in 70:20:10 (even though we already know the 70:20:10 ratio isn’t “fixed.”)

Encourage Learning in The Flow of Work

Implementing a LMS that not only facilitates, but encourages social interactions between learners and experts produces a built-in opportunity for rich conversation and networking among learners in your learning platform.

Implementing the framework works statistically as well, contrary to some myths on the topic. Of the organizations that have embraced the 70:20:10 framework:

• 73% see improved process
• 72% see improved efficiency
• 63% see improved productivity

Additionally, a study by Towards Maturity shows that the organizations applying new models such as 70:20:10 are consistently reporting more benefits compared to those who are not. They are at least:

• Four times more likely to respond faster to business change (30% vs. 7%)
• Three times more likely to report improvements in staff motivation (27% vs. 8%)
• Twice more likely to report improvements in customer satisfaction scores (42% vs. 18%)

The study also found that implementing the 70:20:10 model changes the way L&D professionals supported their formal learning activities, while increasing the likelihood that their learners seek out experiential learning opportunities and those that exist within their social circles at work. Further to this, in terms of applying newly learned skills, which can have an immediate impact on an organization’s bottom line, learners within a 70:20:10 model were found to more likely to agree that:

• Learners put what they learn into practice quickly (34% vs 20%)
• Staff can access learning directly relevant to their job (62% vs 32%)
• Staff can determine their own path through their learning (39% vs 21%)
• They have noticed positive changes in staff behaviour (28% vs 12%)

Implementing The 70:20:10 Learning Framework

When implementing a new model, you need to ensure that your learning technology is up to the task of supporting your workers within whatever learning framework you adopt. That means your platform must be equipped with the functionalities to make the sharing of knowledge among learners and give subject-matter expects a place to house the expertise necessary to effectively mentor (coach) other learners. It also means that the system needs to be able to deliver on-demand information to be ready to be applied to those hands-on situations.  

When it comes to learning at the point of need, or “just-in-time” learning, a learning platform built around the 70:20:10 model provides the functionalities that makes those times when your employees need information extremely accessible.

Empower Your People With 70:20:10

Docebo is based on the 70:20:10 learning framework, a blended learning approach that combines formal, informal, social and experiential opportunities to learn at work, in real life.

Give your people the platform they need to leverage social, informal and experiential learning opportunities driven by their day-to-day, on-the-job experiences.

Ready to see 70:20:10 in action?

START A TRIAL

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Why You Need to Care About Enabling Learning On-Demand

Uncover how learning in the flow of work is more relevant and applicable to solving the challenges employees in the modern workforce comes across everyday.

Time is our most valuable commodity – problem is, we don’t seem to have enough of it.

And this is not lost in the world of workplace learning.

Asked how workplace learning could be improved by LinkedIn in a recent study of more than 4,000 L&D and business professionals, and their top challenge was simply that they don’t have enough time to complete their learning at work. Among learners responding to the survey, 58% of them want to learn at their own pace and almost half (49%) want learning opportunities in the flow of work.  

The average employee has only 24 minutes a week for formal learning, according to research by learning and talent guru Josh Bersin. Based on these insights, it’s clear there’s a healthy appetite for learning, but because people just don’t have the time, it must be served in a way that’s informal and in the flow of work to be successful.

‘Learning in the flow of work,’ a concept develop by Bersin, is learning in which it is discoverable by employees at the point they need it and delivered in smaller, easily-digestible chunks – on demand. These learning snippets have proven to be more relevant and more applicable to solving issues throughout and employee’s day-to-day challenges, and more easily retained than larger chunks of formal learning.

Modern learning platforms make it easy for L&D administrators to serve these coveted bite-sized learning opportunities. They’re able to provide employees with opportunities to learning in the flow of work by establishing custom and centralized learning to facilitate bite-sized learning on demand, encourage peer support, provide regular coaching and mentoring opportunities, strategic content curation and, overall, an improved learning experience.

There’s also the mechanisms necessary to monitor learner behaviour and how they interact with the learning content they’re delivered. Based on that data, learning administrators are able to make strategic interventions to provide intelligence-driven content suggestions to their learners, make better decisions related to adapting learning so better suit the individual needs of their learners and encourage more intelligence conversations among them.

Join Docebo’s Rafi Syed, Channel Marketing Manager, who has more than a decade of experience in the learning technology industry, as he discusses strategies to integrate learning into the flow of work with your learning platform.

The webinar, presented by Docebo in partnership with TrainingZone, is scheduled for July 23 at 11 am EST. Discussion topics will include:

• Using learning technology to deliver micro and macro learning content.
• The difference between micro and macro learning content (and how adaptive learning platforms make delivering the two concepts separately a reality)
• Making learning relevant to employees by delivering it on the job, at the point of need
• And how Artificial Intelligence will bolster the abilities of learning platforms/learning experience platforms to eliminate administrative tasks (i.e.: content suggestion, etc.) to make learning in the flow of work more seamless, efficient, and effective.

Ready for easy actionable strategies to improve the effectiveness of your L&D programs – and give your learners what they want?

REGISTER HERE!

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Boost New Hire Retention With Automated Onboarding

Put your onboarding on auto-pilot by leveraging the capabilities of your learning platform. Download Docebo’s latest whitepaper to learn how!

In today’s fast paced business environment, getting new hires up to speed as quickly and as effectively as possible is more important than ever. An effective onboarding strategy can make sure this happens, and improve employee retention, engagement and performance over time. But many companies don’t bother establishing one, and if they do, it doesn’t include structured training. This lack of structure can wreak havoc on the organization’s ability to develop and retain employees at a time when instilling organizational values matter most.

Reality is, nearly a third of new employees quit their jobs within a year, and a lack of effective onboarding and training programs take the brunt of the blame. This trend is costing companies a lot of money – it can cost up to 3 times an employee’s salary to replace him or her with a new employee. Millennial turnover alone, for example, costs organization $30.5 billion in lost costs, according to research by Gallup.

There’s incredible value in an effective onboarding strategy designed to keep new hires around for the long run and make sure they’re engaged with their roles and the organization’s values. Learning technology can help you bring the onboarding strategy you need to life, especially as it relates to automating specific functions, such as:

• Preboarding Paperwork
• Provisioning
• Policy Acknowledgements
• Communications and reminders
• Performance Management

Leveraging learning technology to automate your onboarding process not only develops better teams, faster, and but also:

• 25% Increase in employee retention with a 1 year onboarding programs19% higher new hire engagement rate
• 13% higher rates of new hire performance goals met

Docebo’s latest whitepaper explores actionable strategies you can deploy to make your onboarding more effective and how to leverage your learning platform to automate the process. Insights include:

• Connecting onboarding to learning and performance by developing practical programs that incorporate important organizational and role-related information that new hires need to be successful in their new jobs.
• How to extend onboarding into L&D with learning technology by understanding that learning platforms have evolved beyond traditional, formal training courses, and a sound learning program that includes a variety of modalities to satisfy the needs of individual learners.
• Deploying actionable strategies to automate your onboarding, easily, to reduce costs, boost onboarding effectiveness, engage new hires with a clear vision of their roles and reduce administrative costs.

Docebo can help you put your onboarding on auto-pilot – download our latest whitepaper to find out how!

DOWNLOAD NOW

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Build a Data-Driven Business Case With Docebo’s LMS Mobilizer Toolkit

You know well that your organization would benefit majorly from a learning platform, but is your executive team struggling to see the benefit? Not to worry, Docebo’s got you covered. Our LMS mobilizer tool has everything you need to “Get the yes!”

“Get the yes” with our LMS Mobilizer Toolkit.

DOWNLOAD NOW

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Docebo’s Audit Trail App, Explained!

Docebo’s Audit Trail App helps you allocate specific accountability in incidents related to regulatory compliance requirements.

An audit trail (or audit log) is a permanent record of any administrative actions performed in your learning management system (LMS), such as important changes to course completion or enrollment status. The Audit Trail report produces evidence of sequences of activities that have affected specific operations, procedures or events. It is incredibly useful when you need to allocate specific accountability in incidents specifically related to regulatory compliance. The Audit Trail app makes the Docebo LMS CF21 chap. 11 compliant.

Why do You Need an Audit Trail in Your Learning Platform?

Complete control over your learning activities: An audit trail makes life easier for your customers. If you’re dealing with any software and have more than one administrator in charge of your learning platform, you may encounter common issues, such as “who deleted this user” or “who updated this item?” Docebo’s Audit Trail app solves these issues by keeping track of all relevant data and giving you the information you need to be aware of who is responsible for the information that lies within your learning platform.

Make regulatory compliance easier: Depending on where you are in the world, there will likely be a number of regulations that will require you to track specific data related to the events that have occured within your learning platform, ensuring the accuracy and trustworthiness of the certifications data your platform provides.

Among the most well-known regulations is the FDA’s 21 CFR Part 11 compliance. Title 21 CFR Part 11 is the part of Title 21 of the Code of Federal Regulations that establishes the US Food and Drug Administration (FDA) regulations on electronic records and electronic signatures (ERES). Part 11 defines the criteria under which electronic records and electronic signatures are considered to be trustworthy, reliable and equivalent to paper records (Title 21 CFR Part 11 Section 11.1 (a).

To comply with these requirements, a learning platform must ensure its features and any necessary information are managed safely and the proper storage of activities and processes. Auditing is critically important to living up to these requirements, by providing users a way to track each and every action in the learning platform’s database, plus the information related to the kind of change made and the time, including creation, updating and deletion of sensitive data.

For example, the benefits of Part 11 compliance in your learning platform include:

• It’s easy to elaborate on, check or approve documents
• It minimizes efforts to comply to regulatory standards, such as FDA, ISO, etc.
• It avoids the duplication of content, and limits access to only active content
• It guarantees the availability and trackability of all records and activities
• It enhances the user’s experience with the learning platform

Achieve Compliance by Activating The Audit Trail App

Activating the Audit Trail app gives you a way to assure full compliance of your corporate training. Once the app has been activated, it will appear in your dashboard inside the custom report area. When you select it, and choose the users and courses that you’d like reflected in the report, you can identify specific information you’d like to collect, such as:

Once you’ve selected the information you’d like included in the report, you can run the report to view the specified list of actions. You’ll also have visibility into the IP addresses related to specific users who have performed certain actions. In other words, you have a permanent record of any and all activities performed within your learning platform, along with who performed them to ensure you have the information you need in any cases in which there are questions related to any of your compliance requirements.

How to Manage the Audit Trail App

Activate the app: Access the Admin Menu via the gear in the top right corner of your dashboard, then press the Add New Apps button at the top of the menu. Once you reach the Docebo Additional Features tab, locate the Audit Trail & 21 CFR Part 11 app in the list. Click the Contact Us button in the app’s row. Fill out the proper form using the Communication Center, then Docebo will contact you regarding the activation of the app.

Create audit trail reports: Access the Admin Menu – press the Reports item in the E-Learning section. Create a custom report by providing a name for it in the pop-up box, then flag the option to create an Audit Trail report, and press ‘Next’. You will then be prompted to select the users you’d like to include in the report, by choosing them from the users, groups or branch tab. Your learning platform can manage multiple selections among tabs. You’re also able to run a report on all registered users if you need to.

You will then need to identify the courses you’d like to include in the report, and can do so by selecting the data you’d like to see in the report, browsing among different event categories, such as:

• Power users: main actions concerning allocation, purchasing, reclaiming seats, performed by each power user.
• Courses: actions concerning deleting or updating courses, catalogs, training materials, widgets or the courses category.
• Custom reports: actions concerning creation, publishing (for Power users), or deletion of customized reports.
• Learning Plans: actions concerning creating, updating or deleting learning plans.
  Users management: actions about creating, deleting and updating users into the platform and the association (or dissociation) of a user in a group.

You can also select how the data will be ordered in the report using the Order By dropdown menu. Press ‘Next’ and choose where you’d like to schedule a report, view it, or save it.

When your audit trail report is created, it will be listed among the main reports page within your learning platform’s dashboard. There is a row dedicated to each report, which displays the report’s name, its author, creation date and report visibility (who can or can’t see it). Reports can be downloaded and exported as CSV, XLS or HTML format.

Audit trail reports are publicly visible by default, giving all superadmins, the report’s owner and power users can view each audit trail report. To edit its visibility, simply click on the item in the filter column to select who can or can’t see the report.

(NOTE: This app is only available for Docebo Enterprise clients.)

Docebo’s Audit Trail App is the tool you need to keep a close-eye on any and all activities happening in your learning platform and ensure your platform’s e-learning compliance.

START A FREE 14-DAY TRIAL!

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[WEBINAR] Docebo’s Approach to Regional Cloud Hosting

Register for our upcoming webinar to uncover the performance and privacy benefits of regional hosting in the cloud

Cloud-hosting enables e-learning platforms to allow users to access their content from anywhere in the world, as long as they have an internet connection. However, learning in the cloud is also an incredibly effective way to eliminate bandwidth-related issues by supporting big data collection and analysis, and multimedia streams. It’s enabled a content-anywhere-anytime approach to learning, while connecting organizations with learners located around the world.

But, as Software-as-a-Service (SaaS) organizations grow larger, cloud-hosting might not be enough to support their growing needs as global companies, from both a performance and privacy perspective. Growing SaaS businesses must consider their global footprint, particularly as it relates to the architecture of their systems, and those with a global presence must embrace a flexible IT design that keeps pace with their technology and its changing demands.

That’s why Docebo, as a SaaS provider that’s now home to 1,400 customers in 90 countries, has adopted a regional cloud hosting approach to ensure our platform delivers unmatched service, speed and security to all users of our platform, no matter where we are in the world.

There’s a number of reasons as to why a “one-data-center-fits-all” approach doesn’t work anymore to support a growing and global SaaS operation, while the benefits to a regional hosting method are as follows:

• Improved scalability: Cloud servers can easily add more resources to their cluster to tackle heavy loads on the fly.
• Minimized downtimes: Because there’s no single point of failure, if a server fails, it’s easy to connect another quickly.
• Additional customization options: reputable cloud hosting providers enable users to customize their server clusters to specific needs.
• Self-scalability and Redundancy: Allows Docebo to serve a user’s request from multiple web servers instead of a single server.
• Disaster recovery: If both availability zones fail, Docebo performs a disaster recovery action to recover the situation and re-establish the service. Docebo recreates the described architecture in a new Amazon availability zone.

Regional cloud hosting also enhances Docebo’s ability to protect our customers’ data and give those customers the mechanisms they need to meet regional regulatory data compliance requirements.

With a cloud-based, regional hosting model, Docebo has established the strong foundation necessary to serve our platform reliably, efficiently and securely to help our customers deploy their learning strategies and activities effectively in a way that empowers their learners – no matter where they are in the world.

Register for our webinar on June 28th – a can’t miss presentation that will outline our approach to regional cloud hosting and it’s game-changing benefits for users of our platform.

REGISTER HERE!

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Managing Skills in The Face of Continual Change

Managing skills in the digital age means harnessing technology to enable a data-driven approach to lifelong learning and smarter upskilling.

To meet the challenges organizations are facing related to skills and the fact that their needs are changing continuously, they need a robust strategy designed to effectively upskill their existing workforce, as it not enough to rely solely on recruitment. In fact, nearly 90% of HR and learning leaders feel skills gaps continue to grow.

Employers Know There’s a Problem to Fix

More than two-thirds of employers (67%) in a recent CareerBuilder survey are concerned about growing skills gaps. And their concern is well-warranted: more than half (55%) of respondents have seen a negative impact on their organization caused by extended job vacancies, which create productivity issues, higher voluntary turnover and revenue loss.

• Productivity loss: 45%
• Higher employee turnover: 40%
• Lower morale: 39%
• Lower quality work: 37%
• Inability to grow business: 29%
• Revenue loss: 26%

Creating a flexible and adaptable workforce in today’s business environment must recognize that employees will only consider variable job transition options. For example, they won’t move to a role where compensation is far less than what they’re used to.

Benefits of a skilled workforce include:

• Skill levels linked to business value result in $70,000 in annual savings and a 10% increase in productivity when teams are well trained
• 35% reduction in time spent searching for sales content
• 22% faster rollouts of products and processes
• Up to 80% of managers believe effective training is critical to project success and meeting project deadlines

In The Digital Age, Change is Constant, Competition For Top Talent is Fierce

According to a report by the World Economic Forum, in collaboration with The Boston Consulting Group, managing skills in the digital age requires organizations to harness technology that enables them to leverage a data-driven approach to lifelong learning and smart upskilling.

Doing so requires learning and development professionals to play an important role in fostering a culture of continuous learning within the organizations. With so much turmoil in the world of work and a backdrop of digital transformation, upskilling is increasingly important for future success.

But how do you deliver the right learning at the right time? What does a strategy that delivers the skills organizations need look like? And where and when does an organization need them?

Uncover the strategies you need to effectively address skills-related challenges within your organizations in our upcoming webinar with David Perring, Director of Research at Fosway Group, on June 26. Perring’s presentation will focus on:

• Research and data on increasing skills gaps
• Insights into the war for talent and the importance of learning in winning that war
• Learning approaches and what will make learning fit for the future, including agile delivery
• How harnessing learning and talent technology enables faster upskilling
• Creating ongoing learning experiences that embrace the full learning cycle – not just one off interventions (the PLASMA model)
• A look at nudge theory and how this can be adopted using your learning systems

Reserve your spot today!

REGISTER HERE!

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